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Business Etiquette Coursework


    Business Etiquette Coursework

    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

    • You met someone important and had no idea what to say or do?
    • You spilled soup all over yourself at an important business event?
    • You showed up at an important meeting under or overdressed?

    Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help participants look and sound their best no matter what the situation.

    Coursework Objectives:

    • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
    • Understand the guidelines on how to make effective introductions.
    • Identify the 3 C’s of a good impression.
    • Understand how to use a business card effectively.
    • Identify and practice at least one way to remember names.
    • Identify the 3 steps in giving a handshake.
    • Enumerate the four levels of conversation and provide an example for each.
    • Understand place settings, napkin etiquette and basic table manners.
    • Understand the meaning of colors in dressing for success.
    • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

    Understanding Etiquette

    we look at etiquette rules across multiple business-related scenarios, it’s best to level off everyone on what etiquette means. We would also look at the many ways business etiquette can improve a company or an organization’s bottom line.


    Etiquette Defined

    Josy Roberts, author of ‘Business Etiquette Your Questions and Answers’, defines etiquette as ‘conventional rules of polite behavior.’ They are guidelines on how to behave befitting good manners while in the company of other people. They show sensitivity to the needs and feelings of the person or people that you are with.

    Etiquette covers most aspects of social interactions, including self-presentation, communication, courtesy, and hospitality. Business etiquette, in particular, covers expectations in the interactions between co-workers, the company and their clients, as well as the company and their stakeholders.

    Etiquette guidelines are many and can be quite complicated. In this workshop we will focus on basic etiquette guidelines for situations typically found in most business settings.


    Coursework Objectives:

    • Define and understand ethics.
    • Understand the benefits of ethics.
    • Create strategies to implement ethics at work.
    • Recognize social and business responsibility.
    • Identify ethical and unethical behavior.
    • Learn how to make ethical decisions and lead with integrity.
    • $ 490.00 $ 199.00
    • 28 Days
    • Course Certificate
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