Mobile Learning Express

Call Center Training Coursework

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    Call Center Training Coursework

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

    Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

     

    The Basics 

    Every telephone sales associate wants to increase productivity. Constant changes and innovations in the marketplace are sometimes hard to keep up with.  The reason people elect to buy is often not a result of logic and planning but rather emotion or felt need. Effective sales associates try to identify the Dominant Buying Motive (DBM) of the buyer on the other end of the phone.  Discovering this takes careful listening skills and the suspension of the idea that people always do things for logical reasons.

     

    Coursework Objectives:

    • Define and understand call center strategies.
    • Identify different types of buying motivations.
    • Create SMART Goals.
    • Familiarize myself with strategies that sharpen effective communication.
    • Use proper phone etiquette.
    • Set benchmarks.
    TAKE THIS COURSE
    • $ 490.00 $ 199.00
    • 28 Days
    • Course Certificate

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