Mobile Learning Express

Customer Support Coursework


    Customer Support Coursework

    Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, web-chats, and even smart phone apps.  The customer experience begins long before the purchase is made.

    With our “Non-Telephone Customer Support” coursework, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

    In many companies, customer support and customer service are often mistaken for the same thing.  While they are very similar, support and service do have some variations.  Customer service generally refers to a type of service the customer received before, during or after a sale.  This can include choosing a product/service, being the cashier and even packaging your items.  It’s the service of the industry.  But customer support goes beyond just the sale of the item, but focuses more on the customer’s selection, use and satisfaction of their product.  Support aspects often include help with product selection, installation and handling any problems that may come up later.  The term service is used more for employees that do something for you, such as taking a returned item.  But customer support is designed to ask why you want to return the item, ask if they can do something to fix the problem, and then accept the return if nothing else can be done.


    Coursework Objectives

    • Define customer support
    • Know the different venues for customer support
    • Recognize challenges of customer support
    • Learn different applications
    • Know proper forms of documentation
    • Learning to be proactive in customer support

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    • $ 490.00 $ 199.00
    • 28 Days
    • Course Certificate
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