Mobile Learning Express

Develop and Use Emotional Intelligence (BSBLDR511)


    Develop and Use Emotional Intelligence (BSBLDR511)

    This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognizing and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilizing emotional intelligence to maximize team outcomes. It applies to managers who identify, analyse, synthesize and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organize the work of self and others and plan, evaluate and co-ordinate the work of teams.

    This unit contributes the attainment of National Certificates.

    EI is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and EI must be able to understand and deal with:

    1. How we assess people
    2. How relationships develop
    3. How our beliefs generate our experience, as well as resistance, power struggles, judgement, competition, vision, leadership, success, and much more.


    Only in a business in which the staff are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.

    EI is essential for excellence.

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    • $ 490.00 $ 299.00
    • 28 Days
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