Mobile Learning Express

Handling A Difficult Customer Coursework

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    Handling A Difficult Customer Coursework

    Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

    With The Handing A Challenging Customer coursework, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this coursework, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

     

    The Right Attitude Starts with You

    Keeping a positive mental attitude in the face of difficulty isn’t easy. In fact, according to psychologists, our brains seem to be hardwired to focus on the negative, as studies have shown. However, here is some postivity to focus on: many studies have also demonstrated that cultivating an “attitude of gratitude” and engaging in regular exercise and meditation have dramatic effects on our sense of well being.

     

    Coursework Objectives:

    • Cultivate a positive attitude
    • Manage internal and external stress
    • Develop abilities to listen actively and empathize
    • Build a rapport with customers in person and over the phone
    • Understand the diverse challenges posed by customers
    • Develop strategies to adapt to challenging circumstances
    TAKE THIS COURSE
    • $ 490.00 $ 199.00
    • 28 Days

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