Mobile Learning Express

Manage Quality Customer Service (BSBCUS501)


    Manage Quality Customer Service (BSBCUS501)

    This unit describes the skills and knowledge required to develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization. It applies to individuals who supervise the provision of quality customer service within an organization’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

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